Contact & Support
Have a question, feedback, or need technical assistance? We're here to help.
Official Direct Email
For fastest resolution, email us directly with your inquiry, room code (if reporting a bug), and device details.
Support Address
exceptionz13@gmail.com
⏱️ Response SLA: Within 24–48 hours on business days (Mon–Sat).
Inquiry Categories
- 🐞 Bug Reports: Mention your browser version and OS.
- 💡 Feature Suggestions: New brush types, palettes, export options.
- 🎓 Education / Tutoring: Free classroom and remote tutoring use.
- 🛡️ Safety & Privacy: Content moderation or account inquiries.
Support FAQs
What if my strokes aren't syncing?
Check that neither participant is behind a corporate VPN or strict firewall that blocks WebSockets. Reloading the room or reconnecting Wi-Fi resolves 99% of transient network interruptions.
Is it free for schools and tutoring?
Yes. There are zero licensing fees for educational use. Teachers and students can open rooms and collaborate immediately.